EUX Associate L1 Engineer
Blue Mantis · Posted Nov 12, 2026
- Remote, United States
- Remote
- Full-time · Entry
- $19–$21 per hour
- 1+ years
The EUX - Associate Engineer provides support to all Managed Services contracted clients, responsible for first level technological problem determination, problem/incident recording, and problem resolution.
Compensation
Compensation: $19.00 - $21.00 / hour
Responsibilities
- Resolve problems reported to the service desk by phone or web tickets
- Provide first-level contact and problem resolution for customer issues
- Provide timely communication on ticket status and resolution
- Update and maintain Help Desk Documentation and knowledgebase articles
- Review and update Help Desk documentation as assigned
Requirements
- Nice to have: MSP Service Desk experience