- Remote, United Kingdom
- Remote
- Full-time · Manager
Shape better services as a Pensions Data Service Delivery Manager
Responsibilities
- Working with the Head of Operations to set objectives for Performance, Income, SLA achievement, project delivery and to manage the overall delivery of these objectives.
- Facilitate and attend documented regular team meetings, encouraging proactive involvement from all participants and update staff on relevant issues.
- Review the team’s delivery against objectives and hold regular one to ones with direct reports, reviewing performance to ensure staff are adequately challenged and able to achieve their potential.
- Monitor and record the overall level of skill, knowledge and ability and understand staff capabilities to aid their development by agreeing training needs, organise coaching and mentoring.
- Lead the introduction of process and client change via accurate and consistent rollout ensuring consistency of quality and process within the section