Network Support Analyst-5Transaction Network Services · Posted Nov 6, 2026Copy linkOpenKuala Lumpur, Kuala Lumpur, Malaysia3–5 yearsApply with RefersoAIApply on careers page
Network Support Analyst-3Transaction Network Services · Posted Nov 6, 2026Copy linkOpenKuala Lumpur, Kuala Lumpur, Malaysia3–5 yearsApply with RefersoAIApply on careers pageIP NOC Technician supporting TNS customers and global IP network.ResponsibilitiesAnswer incoming phone calls from customers and document, isolate and resolve network and customer specific incidentsUpdate tickets accurately and communicate timely during the lifecycle of the ticketWork closely with Technical Support Team and desk management to resolve issuesMonitor TNS network and customers to proactively identify and prevent potential incident impactsManage incidents effectively through established incident management process, focusing on ticket quality and escalationRequirementsCCNA CertificationB.S. (or equivalent) in Information Technology, Computer Science, or other technical disciplines.Nice to have: Experience with Multicast and MPLS networksSkillstroubleshooting circuitsconfiguring and troubleshooting Cisco routers and switchesCisco IOS experienceTAC case management and escalation process