- Inver Grove Heights, Minnesota, United States
- 3+ years
Lead Support Service Representative responsible for managing support operations, applying ITSM best practices, and driving performance improvements across the organization.
Compensation
CHS offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions.
Responsibilities
- Apply advanced technical and operational expertise to translate complex operational and business needs into practical recommendations and actions that improve Support Services' performance.
- Identify and assess opportunities to apply technologies such as artificial intelligence and translate those opportunities into practical operational improvements, in alignment with established standards and approvals.
- Develop and execute performance-improvement tactics, using subject-matter expertise and collaboration to influence improvements without supervisory authority.
- Coordinate, diagnose and troubleshoot support calls, including CHS Executive level support.
- Report directly to the Support Services leader to enable expertise and capacity to be leveraged across the broader support organization.
Requirements
- High School Diploma (or equivalent)
- Bachelor's degree in Information technology, Computer Science, Computer Engineering, Information Technology, Information Technology Management, or related field