- Victoria, British Columbia, Canada
- Hybrid
- Full-time
- $3K–$4K per month
The Technical Analyst works under the direction of a Manager in the area of service and project delivery to enhance and maintain the customer’s desktop infrastructure, affecting services provided to all government ministries and agencies.
Compensation
Bi-Weekly Salary: $3188.82 - $3648.92
Responsibilities
- Reviews and analyzes customer service requests and conducts technical and procedural analysis on the less complex requests.
- Recommends appropriate technical and/or procedural solutions to meet client needs.
- Receives and resolves assigned Level 2 and 3 tickets forwarded from other service delivery units.
- Provides support for pre-approved VIP users, responds to requests, determines actions, and resolves incidents.
- Monitors and follows up on assigned incidents until resolution.
Requirements
- Related degree or an equivalent combination of relevant experience, education and/or training.
- Nice to have: Experience providing support to executive level clients