- Bogota, Colombia
- Associate
- 3+ years
The Customer Service Coordinator III independently manages customer inquiries, service administration, and issue follow-up within assigned scope, coordinating across teams to resolve non-routine service issues and improve customer experience.
Responsibilities
- Manage complex customer inquiries and service issues across communication channels, ensuring timely investigation, updates, and resolution.
- Administer customer contracts, account documentation, service records, and reporting requirements with strong attention to accuracy and control.
- Work closely with branch operations, finance, and other partners to resolve issues, implement corrective actions, and prevent recurrence.
- Analyze trends in complaints, service failures, or documentation gaps and recommend process improvements.
- Act as a resource for less experienced team members and support escalations, reporting, and service reviews as needed.
Requirements
- High school diploma or equivalent
- Associate degree or bachelor’s degree or equivalent experience preferred