- Huntsville, Alabama, United States
- On-site
- Full-time · Associate
- 2+ years
A technically skilled and customer-focused professional to support enterprise IT operations and end-user support services, including infrastructure, cybersecurity, and end-user computing operations.
Responsibilities
- Contribute to daily Enterprise Service Desk operations and ensure timely resolution of end-user support requests
- Provide technical support for hardware, software, mobile devices, and enterprise applications
- Manage and prioritize Help Desk tickets while maintaining excellent customer service standards
- Support workstation setup and provisioning including operating system installation, updates, and Azure enrollment
- Configure, maintain, and troubleshoot company laptop/desktop systems and related IT peripherals
Requirements
- Bachelor’s degree in Computer Science
- Information Technology
- Engineering
- related field
- Nice to have: ManageEngine ServiceDesk Plus/Pro