- St Ives, England, United Kingdom
- On-site
- Full-time · Associate
Plays a key role in supporting the effective operation of Vantify's systems and services, maintaining accurate client, property and user information.
Responsibilities
- Manage and maintain internal systems, including user accounts, client records, property information and system relationships.
- Ensure client, supplier and property data is accurate, complete and regularly updated.
- Respond to user and client queries within agreed service levels, providing effective support and issue resolution.
- Act as a first point of contact for new users, providing onboarding support, guidance and system training.
- Liaise with clients and suppliers to gather information and maintain accurate system records.
Requirements
- GCSE Maths and English at Grade C/4 or above (or equivalent)
- Business Administration, IT, Customer Service or related Level 3 qualification (desirable)
- Microsoft Office certifications or equivalent IT qualifications (desirable)
- Nice to have: Working with CRM systems
- Nice to have: Working with property systems