Build and own the financial infrastructure supporting its merchant-of-record business, overseeing the end-to-end payment lifecycle from customer authorization through settlement, supplier payment, cancellation, refund, and reconciliation.
Locations (2)
Dallas, Texas, United States
Winnipeg, Manitoba, Canada
Responsibilities
Oversee payment authorization, capture, settlement, refunds, supplier payments, and financial reconciliation across all payment methods, currencies, markets, and booking scenarios.
Serve as the primary business and operational owner of the Adyen relationship, including performance reviews, issue resolution, capability adoption, fee analysis, and commercial discussions.
Establish processes and controls that connect each booking’s customer payment, processor settlement, supplier cost, refund activity, chargebacks, fees, and realized contribution.
Develop workflows that ensure cancellations, partial refunds, supplier credits, and customer reimbursements are processed accurately, within service-level expectations, and without financial leakage.
Build reporting and alerting for authorization rates, declines, settlement exceptions, refund timing, processor fees, chargebacks, payment-method performance, and other critical operational indicators.
Work the AM Retention ticket queue and close escalations within SLA
Set up and change merchant accounts in Back Office: payment links, API checkout integrations, store and dashboard names, payout cycles and platform changes
Handle contracts: issue new ones at the merchant's existing rates, track down missing ones and update legal entities
Process KSA/UAE cross-border requests and add new branches
Handle deactivation requests: find the reason (Tabby Card, rates, KYB documents, not using Tabby) and try to retain the merchant
Senior Manager, Payments & Financial OperationsNewVogo · Dallas, US+1 more.png)
AM Retention Specialist (Merchant Operations)NewTabby · Saudi Arabia