Client Operations Officer - CIS Market
FxPro · Posted Oct 19, 2026
- Kato Polemidia, Limassol, Cyprus
- On-site
- Full-time · Associate
- Visa sponsorship
Supporting CIS clients in their native language, resolving issues, and coordinating with internal departments. Includes client support, payment and document handling, and administrative tasks.
Compensation
Excellent compensation package
Responsibilities
- Provide client support via live chat, email, messengers, and phone
- Handle deposit and withdrawal requests and investigate payment delays
- Assist clients with account-related questions and trading platforms, including MT4, MT5, and cTrader
- Review and verify client documents in line with internal procedures
- Resolve complex client cases, complaints, and disputed situations
Requirements
- Native or fluent Russian/Ukrainian
- Advanced English level
- Nice to have: Previous experience working for a forex broker
- Nice to have: financial services experience
- Nice to have: payment processing