- Uberlandia, Brazil
- Hybrid
- Full-time
Specialist - Customer Care - Collections
Responsibilities
- Analyze collection data to identify trends and develop strategies that improve collection efficiency and reduce outstanding debts.
- Monitor payment transactions to detect delinquent accounts and take timely action to minimize risk.
- Communicate with customers to resolve payment discrepancies and negotiate payment arrangements professionally and empathetically.
- Implement and adhere to collection policies and procedures in compliance with regulatory and organizational standards.
- Collaborate with internal teams to streamline collection workflows and enhance overall operational effectiveness.
Requirements
- Bachelors - Business Administration
- Bachelors - Communication
- Bachelors - Hospitality Management
- Bachelors - Information Technology
- Bachelors - Marketing