- Roslin, Scotland, United Kingdom
- Full-time
Apprentice providing 2nd line IT support for the University of Edinburgh’s Easter Bush Campus.
Responsibilities
- Staffing the 2nd line helpline and passing calls to appropriate IS teams
- Answering phone calls on the emergency Audio Visual and Teaching line
- Detecting and resolving routine technical problems and installing software on client PCs
- Conducting preventative maintenance and logging issues with IT and Audio Visual equipment
- Installing and configuring University owned computers and IT peripherals
Skills
Familiarity with basic support of workstation PCsMethodical approach to problem solvingReliable and able to adapt and cope with new situations or changeGood at listening and comfortable when communicating with new peopleEnthusiastic, willing to learn new skills and help othersHard working, conscientious, reliable and flexible