- Leicester, England, United Kingdom
- 1+ years
Provide first‑line customer support for e‑commerce gateway and acquiring platforms, handling onboarding, troubleshooting, and escalation of technical issues.
Responsibilities
- Respond to incoming support tickets via phone, email, and web chat
- Assist merchants with onboarding and Day 1 readiness
- Amend merchant account details and update configuration settings
- Provide standard reports to merchants
- Troubleshoot common issues and escalate complex cases
Requirements
- A degree in IT, Computer Science or related discipline is desirable but not essential
- Nice to have: Payment solutions and technologies
- Nice to have: Programming languages (HTML, XML, CSS)