- Ikoyi, Lagos, Nigeria
- 3–7 years
Partner in Customer Support for Fixed Broadband, responsible for customer needs assessment, issue resolution, and service delivery across digital channels.
Responsibilities
- Identify and assess customer needs accurately to ensure high levels of customer satisfaction
- Deliver superior quality support to all Fixed Broadband customers through proactive and empathetic engagement
- Utilize customer management systems, tools, and best practices to resolve issues and enhance service delivery
- Manage inbound and outbound customer interactions to drive retention, loyalty, and revenue growth
- Ensure consistent alignment with MTN’s customer-centric values and operational excellence standards
Requirements
- First Degree or equivalent in Social Science, Business Management Accountancy, or related discipline
- Nice to have: Professional certification on Customer Service/Relations