- Germantown, Tennessee, United States
- On-site
- Full-time · Associate
- 1–3 years
The IT Support Analyst supports company and end-user technical needs while providing excellent customer service, resolving problems, and documenting work in the ticketing system.
Responsibilities
- Performs day-to-day end-user support for a wide range of computer hardware, software, applications, and data and voice networks.
- Partners closely with business customers to ensure computing needs are met by providing end user training, assisting with network connectivity, and identifying, troubleshooting, diagnosing, and thoroughly resolving problems.
- Serves as primary point of contact to set up and maintain network security.
- Supports organizational information technology initiatives and maintenance by performing some or all of the following: system configuration, infrastructure support, system administration, system analysis, database maintenance, installing and upgrading equipment components and software, and planning for/responding to service outages and other problems.
- Performs software installations, software updates and hardware maintenance in accordance with documented policies and procedures.
Requirements
- Bachelor’s degree in Information Technology
- Business Administration
- other computer related field
- Nice to have: Previous experience in an IT support role
- Nice to have: Active Directory