Our mission is to protect, provide for, and progress the software and with an ever-watchful eye on their availability, latency, performance, integration, and capacity to ensure the ultimate customer experience.
Must posses strong documentation & communication skills
Demonstrate working knowledge of automation principles
Technical skills - Intermediate understanding of all/some of the core concepts mentioned for lower levels
Hands-on (Intermediate) knowledge of the following primary skills/subjects and must be advanced in at least one discipline:
ITIL/ITSM Principles and Practice
Software Development Lifecycle (SDLC)
Infrastructure (Unix, Windows, Mainframe) Administration
Network Architecture (Layer 1 to Layer 3)
Middleware & Runtime Environments (such as J2EE/.NET/etc)
Load balancers and application firewalls (WAFs)
Logging and Monitoring methods, standards and tools
DevOps Concepts & Tooling
Resiliency, High Availability & Business Continuity Planning/Management
Caching Concepts & Content Delivery Networks
Configuration Management (& Infrastructure as Code)
Cloud Concepts, Architecture and Platform as a Service (PaaS) Concepts
Advanced understanding of Role Based Access Controls (RBAC) and Access Management (SAML,LTPA, SSO, Oauth)
Self-Driven (Execute necessary tasks/duties without instruction)
Strong analytical and critical thinking
Advanced knowledge of Internet architecture and project delivery
Intermediate knowledge of Network Troubleshooting
Foundational knowledge of cryptographic services (HSMs/Certificates)
Mindset/Behavior Guildlines:
Sense of urgency
Customer Focused – user experience with understanding of key customer journeys
Effective communication at all levels – technical and managerial
Curiosity
Coach/mentoring
Embracing risk
Simplicity
Continuous Learning
Continuous Improvement
Knowledge Sharing
Technical Writing
Multi-tasking
Difficult Conversations