Technical Architect
Artech LLC · Posted Nov 6, 2026
- Remote
- Remote
- Contract · Senior
Lead the technical architecture and solution delivery for a Salesforce Service Cloud Voice implementation integrated with NICE CXone in the retail industry.
Responsibilities
- Own the Salesforce technical architecture for Service Cloud Voice integrated with NICE CXone.
- Lead solution design for integrations, security, automation, and data architecture.
- Define platform extensibility and integration strategies.
- Provide technical direction to development and implementation teams.
- Oversee build, testing, deployment, migration, and post-go-live stabilization.
Requirements
- Nice to have: large-scale enterprise Salesforce contact center transformations
- Nice to have: complex integrations between Salesforce and third-party contact center platforms
- Nice to have: retail industry customer service/contact center environments