- Los Angeles, California, United States
- On-site
- Full-time · Senior
- $115K–$145K per year
- 4+ years
Senior technical resource for complex end‑user issues requiring advanced troubleshooting across hardware, software, and enterprise applications.
Compensation
$115,000 - $145,000 In addition to a competitive base salary, you will be eligible to receive discretionary bonus incentives, a comprehensive benefits package and a flexible work arrangement.
Responsibilities
- Serve as senior technical resource for complex end‑user issues
- Handle tier 1 escalations and provide technical guidance to junior helpdesk staff
- Triage and prioritize incoming requests via phone, email, messaging, and service desk system
- Document comprehensive technical solutions and develop knowledge base articles
- Contribute to process improvement initiatives and standardization of support procedures
Requirements
- Bachelor’s degree in Computer Science, Management Information Systems, or a related field (and/or equivalent experience)
- Nice to have: IT certifications such as CompTIA A+, CompTIA Network+, Microsoft MTA