- Montreal, Quebec, Canada
- On-site
- Full-time · Senior
- CA$200K–CA$250K per year
- 6+ years
Build and operate conversational AI systems that handle customer interactions over phone and SMS.
Compensation
Base salary range: CAD 200,000 to CAD 250,000 annually.
Responsibilities
- Build conversational AI systems that understand customer needs, take action, and escalate when appropriate.
- Develop agent memory, knowledge graph, and customization tools to help systems adapt to different workflows.
- Train, evaluate, and deploy models for prediction, classification, ranking, and capacity forecasting.
- Create offline and online evaluations, simulations, and CI checks to detect regressions and measure production quality.
- Build shared ML and LLM infrastructure for model serving, evaluation, observability, and product development.