Manager - SLP & Security
SWIGGY · Posted Nov 13, 2026
- Kolkata, West Bengal, India
- On-site
- Full-time · Manager
- 5+ years
This role combines operational excellence with security leadership, requiring a professional who can drive service level performance while maintaining robust security protocols.
Responsibilities
- Develop, implement, and monitor Service Level Agreements (SLAs) to ensure consistent service delivery and performance standards across the organization
- Establish and maintain security policies, procedures, and protocols aligned with industry best practices and regulatory requirements
- Conduct regular performance reviews and analytics to identify trends, gaps, and opportunities for improvement in service delivery
- Manage security incidents and coordinate response procedures to minimize impact and ensure business continuity
- Lead and mentor security and operations teams, providing clear direction and fostering a culture of accountability and continuous improvement
Requirements
- Relevant professional experience
- Nice to have: CISSP
- Nice to have: CEH
- Nice to have: Security+
- Nice to have: CISM