Senior Service Desk Analyst
Accenture Infrastructure and Capital Projects, LLC · Posted Nov 10, 2026
- Chicago, Illinois, United States +1 more
- On-site
- Full-time · Senior
- $45–$50 per hour
- 3+ years
Provide advanced technical support for incidents and service requests that cannot be resolved at Level 1, including Microsoft 365, Intune, and enterprise applications.
Locations (2)
- Chicago, Illinois, United States
- Evanston, Illinois, United States
Compensation
California $45 to $50 Colorado $45 to $50 Connecticut $45 to $50 District of Columbia $45 to $50 Illinois $45 to $50 Maine $45 to $50 Maryland $45 to $50 Massachusetts $45 to $50 Minnesota $45 to $50 New York $45 to $50 New Jersey $45 to $50 Ohio $45 to $50 Virginia $45 to $50 Washington $45 to $50
Responsibilities
- Investigate and resolve escalated incidents and service requests requiring advanced technical analysis across endpoints, Microsoft 365, identity, access, networking, remote access, and business applications.
- Perform advanced Microsoft 365 administration for Exchange Online, shared mailboxes, delegation, distribution lists, Teams, SharePoint permissions, OneDrive, licenses, and related services.
- Administer and troubleshoot Microsoft Intune, Windows Autopilot, JAMF, device enrollment, application deployment, endpoint configurations, compliance, remote lock or wipe, and approved endpoint actions.