- Springfield, Virginia, United States
- On-site
- Mid
- $96K–$145K per year
- 6+ years
Help ensure the continuous availability and performance of our client's enterprise network infrastructure. You'll perform advanced network monitoring, troubleshoot complex connectivity and performance issues, support incident resolution, and coordinate restoration efforts across geographically distributed environments.
Compensation
NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $96,492 - $144,738. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation.
Responsibilities
- Diagnose enterprise LAN/WAN, routing/switching, firewall, VPN, connectivity, and circuit failures using monitoring telemetry, logs, and troubleshooting tools.
- Investigate capacity, latency, packet loss, interface errors, path instability, and other incidents; execute authorized restoration procedures.
- Coordinate service restoration with infrastructure teams, telecommunications providers, cloud operations, and external vendors.
- Track incident lifecycle, technical findings, workarounds, root-cause inputs, and restoration steps in ServiceNow or comparable ITSM tools.
- Escalate specialized engineering issues while supporting junior analyst coaching, shift coordination, and effective operational handoffs.
Requirements
- Nice to have: TCP/IP
- Nice to have: BGP/OSPF
- Nice to have: VLANs
- Nice to have: Routing/switching