- Bradwell Common, United Kingdom
- Contract
- Competitive salary
- 3+ years
Supports customers by answering a wide range of questions, troubleshooting, resolving complaints, and providing guidance related to service offerings.
Responsibilities
- Acts as the primary and oftentimes sole point of contact for customers
- Manages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations
- Increase sales volume via clarification of special offerings and upselling
- Deals with all publisher queries efficiently and accurately on the phone, email and chat
- Ensures customer questions and concerns are resolved with a satisfactory resolution
Requirements
- O Level/GSCE level education