French Speaking Customer Advisor
Eco Plus Solutions AB · Posted Nov 10, 2026
- Lisbon, Lisbon District, Portugal
- On-site
- Full-time
- €1K–€1K per month
Provide multilingual customer support for a global home appliances and consumer electronics brand.
Compensation
Base Salary: €1,100 per month Language Bonus: €150 per month Meal Allowance: €7 per working day (tax-efficient addition) Performance Incentives: Up to €80 per month tied to attendance and performance metrics
Responsibilities
- Serve as the main point of contact across incoming phone calls, emails, and live chat, resolving a diverse mix of customer inquiries.
- Address and solve questions regarding product specs, advanced features, order processing, shipping logistics, delivery schedules, and technical troubleshooting.
- Cultivate positive experiences by actively listening, showing high emotional intelligence, and providing accurate, tailored solutions.
- Maintain precise, up-to-date records of all customer touchpoints, interactions, and follow-ups within internal database platforms.
- Partner with team members, supervisors, and quality coaches to escalated complex technical cases, share insights, and optimize the service journey.