- São José dos Campos, São Paulo, Brazil
- On-site
- Full-time · Entry
Professional to support passenger service, ensuring fast and high-quality assistance by processing ticket changes and cancellations, managing requests, and providing humanized, multichannel support.
Responsibilities
- Handle internal requests related to passengers, ensuring agility and quality in support.
- Process ticket cancellations and exchanges, as well as perform detailed order analyses.
- Manage and monitor tickets opened by passengers, ensuring resolution within established deadlines.
- Provide customer service through multiple channels such as phone, WhatsApp, email, and others, delivering an efficient and humanized experience.
- Offer personalized support for new products, addressing inquiries, providing assistance, and ensuring a positive experience with the offered solutions.