- Cheyenne, Wyoming, United States +1 more
Provide customer service to members, providers, and the general public in a call center environment, handling inquiries, researching issues, and escalating when necessary.
Locations (2)
- Cheyenne, Wyoming, United States
- Jackson, Wyoming, United States
Compensation
BCBSWY Employees Enjoy: Best-In-Class Health Insurance at minimal to no-cost for BCBSWY employees! PLUS many other benefits along with highly competitive compensation! Our compensation program is reviewed for competitive market match on an annual basis and employees are eligible for annual merit increases. Monthly incentives that are based on individual and company performance are also available to eligible employees and members of our Sales Team can realize generous performance-based commissions.
Responsibilities
- Respond to member and provider inquiries via phone
- Research and resolve member/provider issues using multiple database systems
- Escalate complex issues to appropriate teams
- Maintain accurate data entry and documentation
- Participate in scheduled breaks and meal times to ensure continuous service