Deliver exceptional customer service across inbound and outbound calls and email correspondence, meeting KPIs, SLAs, quality standards and productivity targets.
Responsibilities
Deliver exceptional customer service across inbound and outbound calls and email correspondence
Manage high-volume customer interactions while meeting KPIs, SLAs, quality standards and productivity targets
Navigate multiple systems to verify customer information and document interactions
Identify customer concerns, feedback and trends to enhance the customer experience
Work within a metrics-driven environment to meet and exceed performance, quality and service targets
Provide comprehensive administrative support to Mayo Clinic staff, managing calendars, meetings, travel, documents, and departmental projects while ensuring confidentiality and high-quality service.
Locations (4)
Phoenix, Arizona, United States
Scottsdale, Arizona, United States
Jacksonville, Florida, United States
Rochester, Minnesota, United States
Responsibilities
Schedule and coordinate meetings, events, and professional travel
Manage calendars and prepare presentation materials
Process invoices and reimbursements
Compose and transcribe correspondence and documents
Provide exceptional customer service to plan members, dental offices, healthcare providers, and internal stakeholders regarding group insurance benefits, claims, and coverage inquiries.
Compensation
The pay range for this position is $21.00 - $23.00/hr.
Responsibilities
Handle inbound calls and follow-up communications
Provide timely, accurate information on group benefits products and services
Investigate and resolve plan member inquiries and system-related issues
Explain claims decisions, coverage details, and benefit entitlements
Utilize multiple systems and source documents to identify solutions
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