US - Staffing - Marketing Research
Mindlance · Posted Nov 5, 2026
- Remote, United States
- Remote
- Contract · Senior
- 7–10 years
Lead assessment and delivery of Broker and Client NPS & Satisfaction programs for Global Risk Solutions North America, managing external vendors and ensuring quality of Qualtrics-based research.
Responsibilities
- Assess current NPS programs and recommend operating models
- Evaluate and select external research vendors
- Direct vendor execution on Qualtrics programming and QA
- Oversee data analysis and key driver analysis
- Build executive-ready results and presentations
Requirements
- Nice to have: Multi-country research
- Nice to have: Multilingual research
- Nice to have: Experience in commercial insurance or brokerage