- Suzhou, Jiangsu, China
- On-site
- Contract · Mid
Service Engineer focused on supporting claim handling, NQC projects, field problem solving, and improving product design through customer feedback analysis.
Responsibilities
- Support claim handling & NQC projects with deep involvement of service partners.
- Feedback on site problems in a timely and accurate manner to support the improvement of the product design and quality to the next level.
- Support field for problem solving, including raw material procurement and return, coordinate with service stations to provide resources and solutions.
- Responsible for the summary of service reports from service stations.
- Collect customer feedback,analyze and provide improvement proposals.