- Szigetszentmiklós-Lakihegy, Hungary
The Customer Care Specialist is responsible for delivering exceptional service experiences across all customer touchpoints.
Compensation
Competitive salary and performance-based bonuses.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media channels.
- Diagnose and resolve customer complaints, escalating complex issues to appropriate teams when necessary.
- Maintain accurate and detailed records of customer interactions in the CRM system.
- Process orders, returns, refunds, and account changes in accordance with company policies.
- Proactively follow up with customers to ensure satisfactory resolution of issues.