Manages the operational business relationship of mid-size to large domestic accounts, providing direction, analysis, and escalation support to meet customer/partner needs.
Responsibilities
Manages operational business relationships for mid-size to large domestic accounts
Conducts and reviews highly complex operational analysis
Acts as point of escalation and collaborates with other functions to resolve operational issues
Represents customer/partner needs and provides business requirements to projects
Prepares and runs operational performance reviews and supports improvement plans
Requirements
First-level university degree or equivalent experience; may have advanced university degree
Manages the operational business relationship of mid-size to large domestic accounts; serves on account team.
Locations (2)
Sant Cugat del Valles, Catalonia, Spain
Barcelona, Catalonia, Spain
Responsibilities
Manages the operational business relationship of mid-size to large domestic accounts; serves on account team
Conducts and reviews highly complex operational analysis
Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements
Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity
Prepares and runs operational performance reviews with the customer/partner and supports improvement plans
Requirements
First-level university degree or equivalent experience
Iberia Customer Account Operations ManagerNewHP · Sant Cugat del Valles, Spain+1 more