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Jira Service Management Specialist

Novalink Solutions LLC · Posted Nov 5, 2026

Madison, Wisconsin, United States
Contract · Mid
3+ years

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The JSM Specialist will spearhead Phase 2 technical implementation efforts for the JSM system, replacing Cherwell ITSM and combining platform configuration, workflow automation, and service management best practices.

Responsibilities

Configure workflows, forms, approvals, notifications, and automation rules utilizing native JSM functionality
Streamline service delivery through intelligent workflow design
Integrate JSM with 3rd-party enterprise applications like Microsoft Azure/DevOps, InTune, and Microsoft Configuration Manager
Modify JSM CMDB schemas and asset configurations
Perform partial data import into JSM from Cherwell and conduct quality assurance/data integrity validation

Requirements

Bachelor's degree or equivalent
Associate’s Degree
Nice to have: Forge Development
Nice to have: data integrity measures
Nice to have: querying CMDB assets

Skills

Configuring and administering Jira Service Management (JSM)integrating JSM with third-party enterprise systems Designing and implementing service management workflows

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