Support ABB distribution partners in France and Italy, ensuring their commercial and operational success. The role involves account management, sales growth support, and delivery support.
Responsibilities
Be the distributors' primary point of contact and escalation point at Sensorfact
Visit distributor teams in France and Italy regularly, hold check-ins and quarterly business reviews, track partner performance and spot and resolve tension early
Set up partner governance: clear roles, rules of engagement and regular reviews between the distributors, Sensorfact's direct sales team and ABB's country teams
Build a joint business plan with each distributor, and track their pipeline, revenue and KPIs against it
Organise sales training for the distributors' reps, covering commercials and technical topics
A detail-oriented French-speaking Back Office Specialist to join the operations team, handling administrative tasks, data entry, and ensuring smooth processing of internal documents.
Responsibilities
Process and manage data entry tasks accurately and efficiently
Review and update internal records and databases
Support the customer service team with administrative tasks
Ensure compliance with internal policies and procedures
A passionate gaming enthusiast to provide world-class support to French-speaking players within a global community within the Gaming & Esports industry.
Responsibilities
Act as the primary point of contact for French-speaking players, providing high-quality support via email, chat, and tickets.
Troubleshoot technical issues related to account management, gameplay performance, and payment services within the Gaming & Esports platform.
Contribute to the positive reputation of our partner brands by maintaining a helpful, professional, and brand-aligned tone in all interactions.
Collaborate with internal teams to escalate complex technical bugs and report on community trends observed in the French-speaking gaming market.
Assist players with game mechanics, event participation, and platform updates to ensure an optimal user experience.
Requirements
Nice to have: Passion for the Gaming & Esports industry
Nice to have: Familiarity with major gaming platforms
Nice to have: Previous experience in customer service or community management
Partner Success Manager - French & Italian speakerSensorfact · Amsterdam, Netherlands
French Back Office Specialist (Portugal)Cross Border Talents · Lisbon, Portugal