- United Kingdom
- Manager
Leading the entire Hotel operations onboard to ensure exceptional guest experiences and sustainable financial performance.
Responsibilities
- Driving an exceptional Guest Experience throughout the entire guest journey
- Maximizing Guest Satisfaction and Net Promoter Score (NPS)
- Leading effective Guest Recovery initiatives
- Ensuring consistent delivery of MSC Cruises' Product Standards across all Hotel Departments
- Achieving Onboard Revenue (OBR) targets