In this fast-paced Government Care Center (GCC) Operations team, you will be immersed in innovative technology, working closely with VIP and other government customers to investigate sophisticated hardware, software, networking, and configuration issues. Your role demands technical expertise and quick thinking as you provide direct support, ensuring proactive maintenance and seamless deployment of new systems and features worldwide.
Locations (4)
Carlsbad, California, United States
San Jose, California, United States
San Francisco, California, United States
New York City, New York, United States
Compensation
$29.57 - $46.63 / hourly.
For specific work locations within San Jose, the San Francisco Bay area and New York City metropolitan area, the base pay range for this role is $36.78 - $55.05/ hourly
Responsibilities
Monitor VIP government clients and network operations, addressing terminal, hub, and network concerns
Actively monitor and resolve issues, maintaining direct communication with customers on aircraft
Take charge of cases from start to finish, showcasing your deep understanding of all platforms within the GCC
Configure terminals following Salesforce ATRF guidelines
Review and refine processes/procedures for technical precision
Lead the development, operation and continuous improvement of network systems and automation capabilities underpinning the Janet Network, building a high‑performing engineering team and driving automation across network operations.
Locations (4)
London, England, United Kingdom
Bristol, England, United Kingdom
Manchester, England, United Kingdom
Oxford, England, United Kingdom
Compensation
Salary: Circa £70,000 per annum (negotiable based on experience) + comprehensive benefits package
Responsibilities
Build and mature the Network Systems function
Define team structure, roles, responsibilities and operating model
Providing 24x7 monitoring of all components of Sinch Voice’s network utilizing various network monitoring systems and direct access to switches, DACS routers, and other network elements.
Locations (4)
Atlanta, Georgia, United States
Chicago, Illinois, United States
Denver, Colorado, United States
San Antonio, Texas, United States
Compensation
The annual starting salary for this position is between $27 - $31/hr.
Responsibilities
Provide 24x7 monitoring of all components of Sinch Voice’s network
Follow standard operating procedures to perform routine network changes, migrations, and maintenance
Establish engineering standards and governance frameworks
Design support models and lifecycle management processes
Create repeatable delivery and operational frameworks
