- Cairo, Egypt, Egypt +1 more
- On-site
- Full-time · Senior
Solution Architect responsible for deep customer network troubleshooting, utilizing Ericsson Cloud expertise to isolate faults, restore service, and provide root cause analysis.
Locations (2)
- Cairo, Egypt, Egypt
- Islamabad, Pakistan
Responsibilities
- Drive and orchestrate as investigation leader for Fault Isolation during regular CSRs and Emergencies
- Support regular product CSRs when needed
- Customer consultation handling on Solution level
- Develop and maintain network troubleshooting methodologies
- Own Network Recovery Procedures
Requirements
- Nice to have: Service Delivery Process
- Nice to have: Change Management
- Nice to have: Negotiation & argumentation skills
- Nice to have: Presentation skills