- Santa Clara, California, United States
- Hybrid
- Full-time · Mid
- $85K–$138K per year
This individual performs root cause failure analysis on Customer product RMA’s working collaboratively with HW Engineering, SW Engineering and Customer Support teams.
Compensation
$85,000.00 - $137,500.00/yr
Responsibilities
- Drive returned product Failure Analysis, characterizing failures, and escalating issues and trends to the Hardware Quality Engineering team
- Resolve escalated RMA’s by determining the hardware root cause of the failure issue
- Track and report on RMA failure trends by product and cause to the Tech Op’s team
- Track the progress of all in-progress RMA’s requiring FA and prioritizing accordingly
- Monitor process and product corrective actions to ensure changes were in fact effective in improving the product
Requirements
- Bachelors or Associates in Engineering discipline preferred
- Nice to have: Salesforce
- Nice to have: JIRA
- Nice to have: SAP