- Remote, World
- Remote
- Full-time · Associate
Build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products, acting as a trusted peer and technical guide to external engineering teams.
Responsibilities
- Partner directly with customers across remote sessions, ticketing, and live conversations to deeply understand and resolve their technical roadblocks
- Work hand-in-hand with internal engineering teams and regional peer groups to bridge the gap between complex code fixes and real-world customer satisfaction
- Manage support cases with a strong sense of personal integrity, ensuring commitments are honored and customer expectations are communicated transparently and predictably
- Develop a rich understanding of the Ubuntu development process, empowering to give customers clear, human context regarding timelines for engineering fixes
- Author and maintain accessible knowledge base articles, ensuring lessons learned are shared openly to elevate the entire open-source community
Requirements
- Undergraduate degree in a technical subject
- Compelling narrative about alternative chosen path
- Nice to have: Open source development affinity