Business Technical Support I, Spectrum Business
Charter Communications, Inc. (Spectrum) · Posted Nov 3, 2026
- 3+ years
Business Technical Support agent responsible for resolving client issues for Spectrum’s data, voice, video and managed services
Responsibilities
- Serve as the main point of contact for mid and large business clients
- Respond to client issues reported through phone, trouble tickets, email and portals
- Document technical issues in Spectrum’s systems and coordinate fixes with internal and external teams
- Support clients on network technologies including Fiber Internet Access, Ethernet, Unified Communications, Trunking, TV, Managed Network, Managed Security and Managed WiFi
- Troubleshoot incidents involving WAN/LAN topologies, fiber and voice technologies, plus large corporate hardware and software environments
Requirements
- Bachelor’s or associate degree in a technical field or equivalent education and training
- Nice to have: Cisco or Juniper Certification such as CCENT, CCNA, JCNIA, JNCSP or equivalent