- Lehi, Utah, United States
- On-site
- Full-time · Associate
- 2–5 years
The Customer Service Representative (CSR) is responsible for coordinating commercial and operational activities within the Doka Yard to ensure efficient material (formwork and scaffolding) flow, order fulfillment, inventory accuracy, customer service support, and operational excellence.
Responsibilities
- Oversee branch inventory and logistics, including stock optimization, demand planning, and material flow, ensuring accurate inventory levels through the in-house order processing system.
- Manage customer accounts and the full order process—order entry, placement, follow-up, price verification, and product inquiries—while maintaining clear communication with customers and sales teams regarding product availability, delivery schedules, and order status.
- Handle high volumes of calls and inquiries, resolving issues promptly and effectively, and proactively communicating any changes impacting order fulfillment.
- Accurately process pricing, billing, credit requests, and ensure all services are invoiced per contract terms or purchase orders.
- Coordinate inbound and outbound material movements.
Requirements
- High school diploma
- Bachelor’s Degree in Business or Logistics
- Nice to have: Construction material handling
- Nice to have: Inventory control
- Nice to have: Procurement planning