Primary point of contact for direct sales partners including distributors, manufacturers' representatives, architects, and end users. Responsible for processing orders for washroom accessories and partitions, responding to inquiries, and ensuring accuracy.
- Deliver consistent, high-quality customer service in collaboration with the Customer Service team.
- Support Customer Service vision, mission, and strategic initiatives.
- Respond to distributors, manufacturer's representatives, architects, and end users via phone, email, and fax to process orders, provide technical support, and resolve customer issues.
- Manage customer inquiries related to order status, pricing, availability, shipment tracking, order changes, returns, installation, and technical support.
- Meet department standards for accuracy, responsiveness, and productivity.
- Associate degree or equivalent technical education
- Bachelor's degree preferred
- Nice to have: AutoCAD
- Nice to have: Nitro
- Nice to have: Visio