- Basel, Basel-City, Switzerland
Provide day‑to‑day technical support for SharePoint Online and related Microsoft 365 collaboration services.
Responsibilities
- Triage, investigate, and resolve SharePoint incidents and service requests within agreed service levels.
- Troubleshoot site access, permissions, external sharing, document library behavior, search, version history, and OneDrive sync issues.
- Fulfill approved requests for site provisioning, access changes, and library or list configuration in line with internal governance policies.
- Diagnose issues involving SharePoint, Microsoft Teams, and OneDrive. Escalate complex incidents to the appropriate platform, identity, or security team with clear reproduction steps and diagnostic findings.
- Maintain accurate ticket records and create knowledge base articles, troubleshooting guides, and support procedures.
Requirements
- Nice to have: SharePoint admin center
- Nice to have: Microsoft 365 service health monitoring
- Nice to have: Power Automate workflows
- Nice to have: Power Apps
- Nice to have: SharePoint Online Management Shell