- Southington, Connecticut, United States
- Hybrid
- Full-time
- $69K–$79K per year
- 4+ years
Implementation Specialist II responsible for supporting clients with software products, third‑party interfaces, and system enhancements in a hybrid environment.
Compensation
The salary range for this job is $68640 to $79040 annually.
Responsibilities
- Resolve complex client issues and provide support for escalated customer situations
- Support internal customers and partner vendors across selected platforms and COCC system integrations
- Serve as a subject matter expert and resource for team members
- Manage cases and requests to ensure issues are resolved within established service levels
- Act as a liaison between clients, business units, product management teams, and technical resources
Requirements
- Bachelor’s degree in business, IT, or a related field, or equivalent work experience
- Nice to have: technical or operational banking experience
- Nice to have: experience with ATM and debit cards, ACH, wires, Positive Pay, Account Analysis, or payments