Oversee day-to-day client service and operational delivery for one or more client accounts within Vialto Partners' Immigration Law practice, ensuring consistent, high-quality service and an exceptional client experience.
Compensation
Compensation Range: $70,000 – $105,000 annually.
Responsibilities
Build and maintain strong relationships with client stakeholders and engagement teams
Oversee day-to-day operational service delivery for assigned client accounts
Design, document, implement, and maintain client-specific standard operating procedures (SOPs), workflows, playbooks, and escalation protocols
Coordinate with legal and engagement teams to monitor case progression, milestones, outstanding actions, and dependencies
Monitor key performance indicators (KPIs), service level agreements (SLAs), and operational performance metrics
Supports the development, implementation, and ongoing operation of the University Center for Teaching and Learning's Professional Learning and Development (PLD) initiative, focusing on operational, logistical, and outreach functions.
Responsibilities
Coordinate professional learning resource management
Responsible for chargebacks, disputes, refunds and other financial operations processes, developing and optimizing operational processes, maintaining dashboards, and providing insights to senior stakeholders.
Responsibilities
Manage chargebacks, disputes, refunds and other financial operations processes
Develop, optimize, and update operational processes to drive efficiency and consistency across markets
Maintain and update operations dashboards and tracking systems to monitor team performance and key operational metrics
Provide insights and recommendations to senior stakeholders to support decision-making and strategic initiatives
Collaborate closely with cross-functional teams to ensure smooth operations and a seamless user experience
Requirements
Degree/Diploma in Accounting, Finance, or Economics
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