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1–1 jobs· newest first

Service Quality & Business Process Improvement Manager
Vertiv · Spain
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Service Quality & Business Process Improvement Manager

Vertiv · Posted Nov 10, 2026

Spain
On-site

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Lead performance management, problem solving and process improvement for EMEA Service Quality

Responsibilities

Own EMEA Service Quality scorecard and improvement process
Deploy Service 8D governance model
Represent Service Quality in NPDI and product launch activities
Build and execute EMEA Service business process improvement roadmap
Coach teams in 8D, RCA, DMAIC and process management

Requirements

Bachelor’s degree in Engineering, Quality, Operations, Service Management or related discipline

Skills

Lean Six Sigma Black Belt certification or equivalent 8D, RCA, DMAIC facilitation NPDI and stage-gate governance Operational and quality data analysis Cross-functional stakeholder influence

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