Operational development jobs

Order Management Manager, C-process

KONE · Posted Nov 11, 2026

Hyvinkää, Uusimaa, Finland
Manager
3–5 years

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Oversee Customer Service Operations team responsible for non-standard, complex and configurable orders, ensuring operational excellence, customer satisfaction, safety and quality.

Responsibilities

Lead, manage and develop the Customer Service Operations team responsible for non-standard, complex and configurable orders, including escalated cases.
Set clear priorities and objectives, monitor team performance, and ensure agreed KPIs, service levels and quality standards are consistently achieved.
Coach and support team members, fostering professional development, effective collaboration and a culture of open communication and knowledge sharing.
Oversee daily operations and ensure customer enquiries and critical cases are handled promptly, professionally and effectively.
Maintain proactive communication with internal and external stakeholders, providing transparency on performance, exceptions and improvement actions.

Requirements

bachelor’s or master’s degree, or equivalent experience

Skills

supply chain order management customer service operations operational development

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Compensation

Responsibilities

Requirements

Skills

Benefits

Order Management Manager, C-process

Responsibilities

Requirements

Skills

Benefits