- Sudbury, Ontario, Canada
- On-site
- Full-time · Vp
- CA$175K–CA$215K per year
- 5–10 years
Lead 24/7 operations across 9-1-1 call handling, monitoring, and customer support, driving operational excellence, financial performance, and an exceptional employee experience while leading a team of about 150 public safety telecommunicators, monitoring agents, and customer support specialists.
Compensation
Base salary range of $175,000 – $215,000 CAD, plus a comprehensive benefits package and pension plan
Responsibilities
- Lead 24/7 operations across 9-1-1 call handling, monitoring, and customer support
- Set quarterly plans with measurable outcomes and maintain the operational scorecard with meaningful KPIs
- Unite service lines through integration and continuous improvement, building efficient, scalable operating models
- Lead operational expansion, opening and integrating new centres and building cross-border teams
- Build the operating budget and staffing plan with Finance and People & Culture
Requirements
- Nice to have: Complex service-oriented operations
- Nice to have: PSAP experience
- Nice to have: Scaling operations across borders
- Nice to have: International market expansion
- Nice to have: Employee wellness program building