Customer Journey Expert - Banking Products and Processes @ING Hubs Romania
ING · Posted Nov 5, 2026
- Bucharest, Bucharest, Romania
- Hybrid
- Full-time · Mid
The Customer Journey Expert (CJE) is responsible for the continuous development, optimization, and governance of assigned end-to-end processes within a customer journey, ensuring customer, business, operational, and regulatory requirements are translated into efficient, scalable, compliant, and highly automated processes.
Responsibilities
- Implement innovative product and process vision in cooperation with cross-functional teams and internal/external stakeholders.
- Realize and operate new digital features such as instant lending, preapproved loans, and a state-of-the-art loan applications processing system.
- Design (technical) requirements of the credit back-office processes in detail, analyze current status, and uncover potential for optimization.
- Create, refine, and maintain user stories, acceptance criteria, and functional requirements.
- Immerse in the big picture of product and process landscape to provide efficient solutions and scoping.
Requirements
- Bachelor’s degree
- Master’s degree
- Nice to have: Banking products
- Nice to have: Loan products
- Nice to have: Programme/project management