- Remote, United States
- Remote
- Full-time
Provide remote Tier 1 support for Canon Medical MR/CT equipment, troubleshooting, documentation, and escalation.
Responsibilities
- Serve as first point of contact for customer service requests
- Perform remote troubleshooting and triage using remote connectivity tools and knowledge bases
- Escalate complex issues to Tier 2 with structured documentation
- Maintain accurate updates in Oracle Service Request system
- Support reduction of system downtime through efficient remote resolution