- Rochester Hills, Michigan, United States
- 5+ years
Phone Technical Specialist responsible for FANUC robot technical support and troubleshooting.
Responsibilities
- Answer technical support phone calls, e-mails, and chats
- Properly log case reports via Oracle Service Requests
- Elevate advanced technical questions using ZOHO ticket system
- Training/mentoring other Customer Service Technical Support personnel
- Create spare part quotations per customer request
Requirements
- Associate degree in technical or engineering field or equivalent relevant experience
- Nice to have: Bachelor’s degree in electrical, software, mechanical, or manufacturing engineering
- Nice to have: Minimum of 5+ years of progressive experience in customer‑facing engineering, technical service, or application support roles
- Nice to have: Minimum of 5+ years of advanced FANUC integration, installation, service, and system‑level troubleshooting experience
- Nice to have: Expert‑level proficiency in mechanical, electrical, pneumatic, and robotic system troubleshooting